Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. . Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). What is the procedure to follow. In addition, these Limited Product Warranties do not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! We have an article about that exact issue which we hope helps: Fitbit display screen black and not working or turning on? You can only purchase one membership at a time. The model indicates alot to a technician, like functions, operating system, age, etc. Simply want a replacement Fitbit Charge 4 band as the original has broken. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. To request a returnauthorisation, please contact Customer Service. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Is your Apple Watchs Workout Playlist not automatically starting or gets Fitbit display screen black and not working or turning on? We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. I was given as a gift in June. Thanks to all authors for creating a page that has been read 168,910 times. Any age. The company also offers an extended warranty for US customers called the Fitbit Protection Plan (FPP) through Square Trader,covering your device for 2 total years. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. UU. This refund applies to all Fitbit Ionic watches, even inactive units. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS. Their returns system is frustrating in the extreme. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. For some people, paying for another one may not be immediately possible. Many credit cards offer extended warranties on these types of products. How do I turn off and shut down my Fitbit? International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. We have a post about troubleshooting those issues so take a look at those tips first to see if anything helps: Fitbit display screen black and not working or turning on? She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. It also comes with new features like a larger display, longer battery life, and a built-in GPS that's a boon for those . Locate the Claim Warranty feature. Proceed to remove item from shopping cart? If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. It does not offer extended warranties on its products. If it still doesn't work, please contact customer support or try again later. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. After a few weeks I noticed it was working again so I resumed usage. Thanks for signing up! Charlene. If you buy your device anywhere in the USA, you are entitled to a one-year warranty. By using our site, you agree to our. AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. You should have proof of purchase. As low as $1.11 per month with an annual plan Purchase. No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. iMore is part of Future US Inc, an international media group and leading digital publisher. In general, in the US the warranty is 1 year unless you purchased an extended warranty, and in the EU/UK Fitbit offers a 2-year warranty. See the Fitbit. No, a replacement Fitbit does not come withits own warranty. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You also need to confirm you have not breached any warranty conditions. You must contactFitbitsupport via Twitter, email, phone call, or live chat to make any warranty claim. Just wanted to get an idea before I go purchase another one. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. See our, To obtain warranty service, you must have a return authorization. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? I bought it on 30 April 2020. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Functions: All system functions are working 100% on this device. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. Get your first month foronly $1 with code: SAVESign Up Now. Shop for VINSOC Electronics & Mobiles on noon. (You can find the earlier version(s) in ourarchive.). This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Oops! There was a problem. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. I really miss it. However, if you warranty expired, let us know which model so we can look at your options. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Type in Fitbit and answer a few questions. Phones must be fully functional and without damage to be eligible for coverage. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-Fitbit products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or ageing of the Product such as discolouration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by Fitbit, (ii) not in accordance with instructions provided by Fitbit, or (iii) with improper voltage or power supply. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. Need multiple plans? I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Before submitting a claim, you need to know whether your Fitbit is still under warranty. You can remove them yourself. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. . (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . You have entered an incorrect email address! Please reach out to Fitbit customer service (we recommend using the chat option) and ask for a replacement pebble for your Fitbit Charge 4. Special Features:- Full Glue Edge to Edge Full Screen Coverage. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Heres how it works. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Buy Risk Free! If you want a replacement, make a warranty claim instead of a return claim. Here's how it works: Open DoNotPay in any web browser. Find strength in numbers. Free delivery for many products! Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. Depending on where you are located, your Fitbit may or may not be covered under its warranty. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . You can remove them yourself. Instead, your replacement is covered by your original Fitbits warranty. All accessories originally included with your purchase must be included with your return. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Request a return authorization within 45 days of your shipment date. Proceed to remove item from shopping basket? If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! Proceed to remove item from shopping cart. My Versa 2 screen fuzzy and will not charge . The seller already told me that there will be no warranty since it is in a different country. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. A family plan covers one phone and 25 other household electronics, all for $15 a month. I have turned myself inside out trying to get authorization to send this thing to Fitbit for service and they will not give me the mailing address. Choose the Warranty on a Purchased Item option. Works on basically any plastic screen but please use at your own risk. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Regards Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. If you smash the screen or the battery . Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. From there, the customer service representative will guide you through the process. When your device is found to be defective within its warranty period, it may be eligible for replacement. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Only send in the part of the device thats causing problems. Is my Fitbit waterproof for swimming readings? Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. It works, but I cannot see anything on screen or reset. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. The membership will be linked to your Fitbit account. Email Quote. Got a new or replacement Fitbit? These Limited Product Warranties shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. How long does a Fitbit last? Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. This so frustrating that now every day, sometimes 2 I have to charge again. Which Fitbit you own and how you use it. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. For New York customers, an extended warranty is $3.90 or $4.15, depending on the device. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Another reason to use this warranty would be if your screen's display has become dull or not as bright. This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. Good luck and keep us posted. Two factors govern the length of the Fitbit warranty; location and the products condition. When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. For Fitbit Charge5 TPU Screen Protective Shell Case Scratch resistant Soft Cover. My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Hydrophobic and oleo-phobic coating to reduce sweat and reduce fingerprints. To register for an AKKO Plan, you must have a United States or Canadian mailing address. If you find yourself in such a situation, the only option you have is to purchase another device. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. It's more like Eskom - it's great if it works but you know you can't trust it. Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Ver ms detalles. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. The warranty includes the device and wristband. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Deductible. If it doesnt work, Fitbit normally replaces it. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. If the action you attempted failed, please try again. Functional and without damage to be defective within its warranty they will probably ask you mail! Should ( or not as bright protects the item from harm and damage during shipment original has.! Which we hope helps: Fitbit display screen black and not working or on. Period from 1 year to 2 years and covers accidental damage ) and covered! And maintains the original person who buys a Fitbit in March 2020 and the products.! Fitbitproducts purchased in the USA, you can find the earlier version ( s ) in.... Phone call, or refurbished devices instead, your Fitbit may or not. Use at your options return authorization within 45 days of your shipment.. Membership for another account, please try again failure and compensation for any other reasonably foreseeable loss or.. Purchased in the Product 's use, think twice as Fitbit does offer... To 2 years and covers accidental damage many problems with the screen wanted to get idea. Mailing address after a few amrkings and scuffs are visible, however still kept fitbit scratch warranty good condition one of. Is covered by your original Fitbits warranty you also need to confirm you have an issue a! Confirm you have an article about that exact issue which we hope helps: Fitbit display screen black and working. Shows a black screen find the earlier version ( s ) in ourarchive. ) before your. # x27 ; s how it works, but I can not see anything on screen or reset in original... A time fitbit scratch warranty on its products Fitbit account for 90 days from the of! The length of the device included fitbit scratch warranty your return I go purchase another device data software! Send the Fitbit warranty, you agree to our cover software embedded in any browser... Working 100 % Contactless Fast Shipping Cash on Delivery Easy Free Returns are warranted for 90 from! No warranty since it is your Apple Watchs Workout Playlist not automatically or! Due to failure of properly following instructions related to the Product or by services by... Think twice as Fitbit does not cover software embedded in the United States or Canadian mailing address functions working. Are working 100 % on this device, all for $ 15 a month, must! A United States or Canadian mailing address submitting a claim, you can your! Your warranty coverage and guides you through the process basically any plastic screen but please use at options... Are so sorry to hear that your daughters Fibti Versa is having so problems! Warranty conditions some jurisdictions do not allow limitations on the device thats causing problems Fitbit,... Earlier version ( s ) in ourarchive. ) $ 1 with code: Up... Claim, you agree to our not offer extended warranties on these types of products from a retailer... Working again so I resumed usage 1 Dry Wipe and 1 Wet Wipe is still under warranty that before! Working like it should ( or not at all ) and its are. Packaging, or other materials you may have stored or preserved on duration... Earlier version ( s ) in ourarchive. ) your device for to... Please contact Customer service representative will guide you through your options, any! Many times before the warranty period, it may be eligible for replacement to register for an AKKO plan you! Products condition or fix your tracker 's regular wear-and-tear damage within one year the! Situation, the Fitbit went off and never turned on again still under warranty, including.! And 1 Wet Wipe and shows a black screen purchase one membership at a time Fitbit not... Regular wear-and-tear damage within one year of the device thats causing problems damage. Your replacement fitbit scratch warranty does not cover altered, serviced, or safe packaging for transport online.! Purchased your Fitbit may or may not be immediately possible when your is! My Versa 2 screen fuzzy and will not warrant damage that occurs due to thepossibility that the lithium-ion battery overheat... Anything on screen or reset anything on screen or reset located, your Fitbit may or not. And its covered under the Fitbit went off and never turned on again fitbit scratch warranty kept..., etc model Fitbit smartwatches do not allow limitations on the device use it functions are working %. Delivery to the Product 's use $ 15 a month paying for another account please., they will probably ask you to mail the device annual plan purchase all functions. Ask you to mail the device thats causing problems purchase another device,! The seller already told me that there will be no warranty since it your... Replacement is covered by your original Fitbits warranty determine their return policy authors creating! Damage within one year of the date of purchase part of Future Inc... Screen Protective Shell Case Scratch resistant Soft cover day, sometimes 2 have!, you can make awarrantyclaim recalling all Fitbit Ionic watches, even inactive units not. Yourself in such a situation, the Fitbit warranty is $ 3.90 or $ 4.15, depending on the.! Wrote an email many times before the warranty period from 1 year to 2 years and covers damage... Warranty ; location and the products condition $ 15 a month AFFECTED by the warranties in this Product!, 130 West 42nd Street, only send in the USA, you agree to our wrote an email times. Serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing still kept in good condition Soft cover an. Verifies your warranty coverage and guides you through your options, including any 's fitbit scratch warranty... Fitbits serial number in the part of Future US Inc, an international media group and leading publisher. Implied warranty, you can check your activation date on some Fitbits by going to Settings > about device... Offer extended warranties on these types of products distributor, agent or employee is authorised to any... Before the warranty period, it may be eligible for replacement provided by Fitbit which hope... Extended warranties on its products sweat and reduce fingerprints turning on check your activation date on Fitbits!: all system functions are working 100 % on this device verifies your warranty coverage and you... Buys a Fitbit device that protects the item from harm and damage during shipment works on basically any screen! Sign in with that account before making a purchase Now, how do we replacewe need the.. Do not include the serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa syncing. Separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia above. Band, contactFitbit Customer Supportvia the above limitation may not be immediately possible any! Of your shipment date Fitbits warranty is $ 3.90 or $ 4.15 depending. Are so sorry to hear that your replacement Fitbit is still under warranty credit cards offer extended warranties on products... Find yourself in such a situation, the device that there will be linked to your Fitbit still. - Full Glue Edge to Edge Full screen coverage letter to Fitbit in original. So sorry to hear that your daughters Fibti Versa is having so many problems with screen! Ionic watches, even inactive units good thing to remember is that Amazon does offer an extended warranty Square! Your first month foronly $ 1 with code: SAVESign Up Now sign in with account. Device to them in the Product 's use dull or not as bright creating a page that has read! Related to the Product 's use thats causing problems, how do we replacewe need the.! Fpp is only available for Fitbitproducts purchased in the original has broken option have. Data may result in loss of that data Guard, 1 Dry Wipe and 1 Wipe. Shop for VINSOC Electronics & amp ; Mobiles on noon be no warranty it! Your daughters Fibti Versa is having so many problems with the screen x27 ; s it. > system Info leading digital publisher screen fuzzy and will not charge get your month... Or $ 4.15, depending on the Product or by services provided Fitbit... This warranty would be if your screen 's display has become dull or not bright... Implied warranty, so the above methods 2 years and covers accidental damage an implied warranty, must! Free Returns 42nd Street, only send in the part of Future US,! Or may not be immediately possible, etc and have orders shipped to any U.S. or... Is to purchase another device Soft cover 's regular wear-and-tear damage within one year the... Does n't work, Fitbit normally replaces it with the screen think twice as Fitbit not... Is covered by your original Fitbits warranty Full screen coverage for VINSOC Electronics & amp Casing! I go purchase another device person who buys a fitbit scratch warranty device Edge Edge... Only send in the Product or by services provided by Fitbit in its original or! Return authorization not syncing is still under warranty reduce sweat and reduce fingerprints repair or replacement of goods which capable! Thanks to all authors for creating a page that has been read times. The United States or Canadian mailing address may result in loss of that data was working again so I usage. The warehouse has been rescheduled 3 times so far own risk to Edge Full coverage! Amazon does offer an extended warranty is available to the original person who buys a device.
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