Please contact our Customer Relations team for advice if your mobility scooter does not fit within these dimensions. Buy your ticket here. "So he paid for the ticket and had all the evidence on his phone but still got a fine. The iconic Liver building stands tall among the Mersey skyline and getting up close is a must for anyone visiting the city. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. A monthly (or longer) season ticket can be replaced at the station it was bought from, but an administration fee will be charged. At 16-18 you will be charged the full adult fare at peak times, however discounts are available if purchasing a Railpass. We have a dedicated team who monitor the passenger numbers of every service, and plan the allocation of train carriages accordingly, with the emphasis on keeping the number of standing passengers to a minimum across our network. There is platform CCTV, shelters and a booking office. For a local journey on the Merseyrail network please allow at least an hour before your journey so that we can make the appropriate arrangements. If the start date is another day, the ticket can be issued after noon on the previous day. Getting in touch and telling us your needs in advance can help us make sure we have arrangements ready for your journey. However, despite buying the ticket via Trainline, costing him 7.40, Barry said his son was unaware he needed a printed ticket for the purchase to be valid. Ticket office Window, Ticket Vending Machine and Automated Ticket Gates. In some areas multi-modal tickets are available which means you can also travel on buses, and on ferries, for the same price. You can use our network map to find out how many and what zones you need for your season. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. There were no facilities to issue the appropriate ticket for the journey which that person wanted to make. We'd rather run the service than have to cancel trains. If you return your ticket to the ticket office, you will be given an immediate refund by original method of payment. Check out our Delay Repay page for more details. Latitude 53.55349222. It opened in December 1927;[138] lifts on either side of the station as well as chutes enabled the transfer of mail to and from the main station. All rights reserved. The Merseyrail Flexi-Ticket is available to buy from any staffed station excluding Chester and Liverpool South Parkway. Find the travel option that best suits you. Merseyrail is a commuter rail network serving the Liverpool City Region and adjacent areas of Cheshire and Lancashire. If you travel on the same route more than three times a week, then a Season Ticket could help you to save both valuable time and money. This is a new ticket type which lets you buy 3 return journeys valid for travel within a 7-day period. Twice a day, seven days a week, we'll deliver the biggest stories straight to your inbox. You can buy a ticket from any of our ticket offices or ticket vending machines. Travelling on Merseyrail with tickets purchased from other retailers. Just approach them and let them know you need their assistance and they will do their best to make sure you get on the next available service and will also be able to answer any other questions you may have. The station's design reflects that it is the closest station to Aintree Racecourse, where the annual Grand National horse race takes place. Platform 1 (for Liverpool-bound trains) has a payphone, vending machine, and a waiting room. Some advance tickets have restrictions on exchanges and these will be explained to you when you buy them. Journey time to liverpool is about 45 minutes. Timetable Tickets External Links www.merseyrail.org. "It is not possible to travel using an email confirmation or booking reference number. Canopy available and accessible shelter towards Liverpool. Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. The Merseyrail Flexi-Ticket is for journeys on the Merseyrail network only, the 3 journeys need to be the same and the origin or destination station must be a gated station, such as Liverpool Central, Conway Park, Southport, Moorfields, James Street, Hamilton Square or Lime Street. Lime Street main line station ticket machines "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your . what does cardiac silhouette is unremarkable mean / fresh sage cologne slopes of southern italy / merseyrail zone map. It will save you time and money if you travel on the same route regularly and can also be used at weekends. Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. You should always make sure that your animal is able to comfortably stand up and lie down whilst it is in the carrier. We help customers across Europe make more than 172,000 smarter journeys every day. Your interactive, shareable online planner & guide to great days out. Silly rule when everywhere is going paperless.". An error has occurred on the form. You can also download a compensation form here. If you are renewing your ticket so that it will start straight after your old one has expired: You can renew 7-day season tickets at ticket offices. Location. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. Video taken at one Merseyrail station by YouTuber johnboyMc22 shows a small yellow box with the contactless payment symbol on the front. There are two ways of seeing this. "This is made clear both on the relevant website when a method of collection is selected and again in the email received as confirmation. Our newsletter will keep you up to date with all things Merseyrail. However, the train network are staying tight lipped about when the 'validators' will launch and how they will work. You can also get more information on the different types of Merseyrail tickets here. Copyright 2023 Trainline.com Limited and its affiliated companies. The cheapest way to get from Shore Road Pumping Station to Bournemouth Pier costs only 55, and the quickest way takes just 4 hours. We also have a corporate season ticket scheme where companies can help their employees spread the cost of buying an annual season ticket. If you don't return it straight away, an administration fee may be charged. We also reinforce this message to our passengers both on our own website and via signage at our stations, "Whilst we cant comment on individual cases, we would encourage anyone who feels like they have not been properly informed to contact the retailer in question to discuss their concerns., Receive newsletters with the latest news, sport and what's on updates from the Liverpool ECHO by signing up here. You can take your bike on any Merseyrail train if there is space. You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. You can also check the accessibility of any station. It's free, easy and takes no time at all. Smartcard Validator: Yes. "People have said Lime Street but he doesn't know where that is.". Theyre available on most Merseyrail journeys, so be sure to select this option when you book. The nearest alternative car parking facilities are at Green Lane Station, CH41 9AN. Can I drink alcohol on trains or at stations? If you're after cheap Merseyrail train tickets, look no further. You won't miss a thing. Please ensure that you attach your expired ticket (or copy) with your claim. James Boyhan said: "Nearly 2022 and Merseyrail dont have a system in place for e-tickets. Your interactive, shareable online planner & guide to great days out. And why not plan ahead by checking outourMerseyrail train timespage? There are accessible ticket machines at this station Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes Smartcards top-up Got a query about your Merseyrail journey? Christmas Day -There are no trains running. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Definitely puts me off travelling by rail when this is the attitude. var date = dateObj.getDate() The origin or destination station must be a gated station. For more information Click here . Secure cycle storage is available at the majority of Merseyrail stations. An Off Peak Day return from Chester to Liverpool currently costs 4.40 as of August 2010. Our staff will be able to advise you on the full range of tickets available for your journey, including long distance travel. Enjoy smoother Merseyrail journeys go straight to the train when you use tickets on your phone. Smoking on our underground stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. The Merseyrail Flexi-Ticket is for our network only and the 3 journeys must all be the same. How do I make a claim for compensation when I have experienced a delay?