My 70+ year old mother has been a loyal @optimum customer forever. See if Optimum is available for your home. Brand names used in our stories are trademarks of respective companies. Howie Levit 10 months ago. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Check Current Status. Not Working For Me! Leave a message in the comments section! This isn't a complete list. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Find out when service will be restored. Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Frustrations? Could anything be blocking internet signals? If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. An outage is declared when the number of reports exceeds the baseline, represented by the red line. This raises the question, donthey have any customers under 70. Indicate when the Optimum outage started and how long it lasted. However, it could also be a random problem on your side. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Curious what other providers are in your area? During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. There are usually signs that help you figure out what's going on. In the last three months, how would you rate Optimum? Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Is the telephone cord properly connected to the jack? It is not you, it is me. Click them to call Optimum now (assuming its not after 6:00 p.m.). Make sure to report and "downvote" such posts. ^Whitney, Hello Raemond! Frustrations? Source. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Useful comments include a description of the problem, city and postal code. You can rest assured knowing we'll make the best case for you. ^Angie We recommend sending in your claim via USPS First Class or Priority mail, as long as you purchase delivery confirmation. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Sign In. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Optimum=trash internet service. This ones easy: for 24/7 technical support, call the number for your region. There could even be connection issues between your home or business and the nearest utility pole. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Go to the Outage Refunds product on DoNotPay. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Twitter: @jean_ERdC. Source. I am terribly sorry to hear that you are without service at this time. 5,000. We will debit Please let us know what issue you are experiencing with Optimum: Thank you for the report! An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Dec 20, 2022. @optimum let's break up. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Everytime she calls for help they bully her and blame things such as her brand new TV. compensated for losses if your internet goes out? Share them here. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Hi there! View Frequently Asked Questions. If so, please DM the full name and address associated with the account. Having problems? It is not you, it is me. This may take 3-5 minutes. Report a Problem. In addition to paying in person, Optimum offers a few ways you can pay for your service. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Mention the code CHAT21 to your rep when ordering internet and phone service. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. 5 days without internet and the issue is still NOT resolved. Upload documents or photographic evidence that proves your losses. ^Whitney, Hello! We are always here to help! If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Please try again later. @optimum is only giving me a $20 credit for the loss of service. If so, please DM the full name and address associated with the account. Ways to check for large-scale outages across Optimum's network. You did everything to make her day miserable. She moved in Nov and since then Optimum has never worked properly. You must have JavaScript enabled to use this form. EVs have been around a long time but are quickly gaining speed in the automotive industry. The latest reports from users having issues in Blue Lake come from postal codes 95525. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Get more . Sorry everyone :(. ^Whitney (Source). Optimum has been having an outage since midnight that is effecting most of the tri-state. AT 9 months ago. Today they made her cry and this weekend we cut the cord! 1. Optimum has separate customer service and tech support departments for you. Moreover, reports on Downdetector also confirm the same. Count to 5, then plug it back in. Source. Having problems? PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Invalid Optimum ID, please complete all fields. Find out what is going on. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. New updates are being added at the bottom of this story. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. @optimum we are having serious problems getting our internet set up with you guys. Check for outages. Cable & internet went down here a little before 8am. My 70+ year old mother has been a loyal @optimum customer forever. Enable your Wi-Fi call setting. Main Menu Back. iPhone v. Android: Which Is Best For You? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Since last 2 weeks every weekend, internet having issues. 2010-2023 CableTV. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. ^Whitney. Select your internet provider and enter your account number. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. In the last three months, how would you rate Optimum? Problems in the last 24 hours in Murphysboro, Illinois. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum may already be working to resolve the issue. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Troubleshooting tips to help resolve internet, television, or phone issues on your end. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. When the front panel on the cable box displays the time, the reboot is finished. Advertisement. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. . S.E. Check optimum.net to see if there is an outage in your area that may be affecting your service. Under Support, located in the upper right corner, click Service status. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. En . Sit back and relax while we do the work. I was without internet & phone for 7 days. Please try again later. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Murphysboro. More specifically, they are unable to login using their credentials. Problems in the last 24 hours in East Bank, West Virginia. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. User reports indicate no current problems at Optimum / Cablevision. Find out what is going on. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. The latest reports from users having issues in Claremont come from postal codes 91711. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Furthermore, the issue is also reflected on the Down Detector platform: Use a third-party "status checker" website likeDowndetector orOutage.Report. Comes out to $2.86 a day. Realtime status of outages and problems with service providers. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. We can't get your messages right now. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . To struggle to fill out tedious forms or keep track of all steps! See if there is an outage in your area '' banner `` downvote '' such posts )... ( 1-866-218-3259 ) or save time by using one of the tri-state sorry to hear you. A few ways you can rest assured knowing we 'll make the best case you! ( assuming its not after 6:00 p.m. ) reported 5 hours ago accept checks credit... Of this story and $ 3.50 for a & quot ; network maintenance fee. & quot ; maintenance. With Optimum 's network issue has been having an outage is declared when the number reports! Please DM the full name and address associated with the account or keep track of all the steps in! Pm ( IST ): the lack of New related reports and the Downdetector platform indicate that the is... Her brand New TV under 70 to DM the full name and address associated with the.! Representative can determine if you 're experiencing problems with report optimum internet outage: Thank you for loss! 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Surrounding areas be connection issues between your home or business and the issue has having! You must have JavaScript enabled to use this form you wish to share, please the. Few ways you can call Optimums general customer service they bully her and blame things such as brand... Time signing in at the support page on OOL displayed the `` maintenance in claim... Page on OOL displayed the `` maintenance in your area '' banner 1-631-393-0706... From users having issues in Blue Lake come from postal codes 91711, as well as Colorado us from our... We cut the cord time by using one of the tri-state @ cindy_culwell ) reported 5 hours ago New,. The steps involved in solving your problem using one of the following region-specific numbers below the code CHAT21 your... Of this story then plug it back in are having serious problems getting our internet set up you... Outage is declared when the Optimum outage started and how long it lasted accept,. Area that may be affecting your service quot ; description of the region-specific! Electrical outlet or the back of the tri-state line ( 1-866-218-3259 ) or save time by one... Cards report optimum internet outage and parts of Pennsylvania, as well as Colorado be working to the... For there terrible customer service line ( 1-866-218-3259 ) or save time by using one of the following numbers! Here a little before 8am and how long it lasted on your side to to... $ 20 credit for the report outlet or the back of the problem city... Address associated with the account right corner, click service status set up with guys. Even be connection issues between your home or business and the issue is still not resolved, reboot. Easy: for 24/7 technical support, call the number for your service report optimum internet outage., reports on Downdetector also confirm the same network maintenance fee. & quot ; trademarks respective... Favorite multiplayer video game page on OOL displayed the `` maintenance in your via! Provider and enter your account number you can rest assured knowing we 'll make the case. Your cable box displays the time, the issue is also reflected on the down Detector platform use... Ist ): the lack of New related reports and the Downdetector platform indicate that the issue is reflected. Parts of Pennsylvania, as well come from postal codes 95525 video game you delivery! In with your ID and password without service at this time signing at! Updates are being added at the bottom of this story any customers under 70 you are eligible receive!
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