Lets say youre in a work environment and youre assigned to be the leader or manager for a particular project. Try Finding Someone to Work in Isolation for 24/7! Also,be careful not to reply to a condescending person with more condescension. You don't have to give a compliment to give a critique. Does patronize mean talk down to? Level up your tech skills and stay ahead of the curve. MANAGER: Jane, I think it would be best if we allow Jack to finish explaining his interaction with the customer. Different interests and ways of thinking can make communication frustrating. Whatever you do, don't storm off or get angry. Furthermore, its unwarranted: theres nothing that cant be said or done with decency and respect instead of condescension, but treating others well doesnt plump up ones own ego, does it? document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Privacy Policy | Terms & Conditions Most women have had a man tell her to "relax" because he perceives her reaction as inappropriately emotional-when in fact, she doesn't feel she's responding emotionally at all. Adjacent, equally aggravating directives include "Chill out," "Calm down," and "Relax!" At that point, she switched to speaking German (which is her mother tongue), and asked if it was in fact X book that they were looking for, since they had been unable to pronounce the author or title properly. Providing constructive feedback to employees can be difficult, but when done properly it is very beneficial. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. EMPLOYEE: (Its taken forever, I've been waiting all week to hear back.). Grow up is not a response that is likely to make the situation any better as it pushes a whole lot of psychological buttons that are better off left alone. An employee who is constantly explaining, lecturing, and informing his colleagues when it is not necessary can quickly make his colleagues feel condescended to. JANE: Maybe he didn't practice his presentation enough? Condescending, on the other hand, is more direct. Even if youre positive that they were being condescending, its good to be sure before you decide what to do about it. Try focusing on taking deep, controlled breaths to help keep yourself calm. Basically, its negative or critical feedback sandwiched between two compliments. People who go this route are often fiercely insecure, and they use their acquired knowledge base as a shield to hide behind, prop themselves up with, and injure others as needed. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); HR staff usually are the worst at communication and the first to patronize. 2. Frank Blaney. Listen more. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. examples of condescending behavior at work. A coworker might scoff and imply that this person is being dramatic or overexaggerating because headaches are never that bad. For example, were you to tell someone, "You're always late," or, "You never clean the toilet," they're likely to feel as if you're making a definitive statement about who they are and will almost. References. When you make broad generalizations about someone else's behavior, that's a condescending way to make them feel judged and misunderstood. This response is often directed toward women, particularly in work or post-secondary environments. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\n<\/p><\/div>"}. She is now living on welfare, which is where she deserves to be. MANAGER: When you interrupted Jack during his presentation, how did that affect his presentation? Example 1 EMPLOYEE 1 (Jack): Overall, this campaign resulted in a 25% increase in our target audience over the last four weeks. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. This allows you to create mental distance from the situation and respond with the appropriate direct and authoritative communication. It's true that in the repertoire of touching methods, "patting" acquaintances is a better option than "stroking," "smacking" or "pinching," and there are certain scenarios in which patting someone on the back or shoulder is entirely acceptable. You should absolutely give affirmation wherever it's deserved, but praise feels a million times better when it's not accompanied by "but." Much like the remarks listed above, the behaviors below show up often when people are interacting with one another in person. MANAGER: And what would have been the impact of that alternative approach? This employee might tell his experienced colleague how to do a task he has been doing for years. Whether you're talking about how Jack Dorsey was at your yoga retreat last weekend, or how you're on a first-name basis with Chrissy Teigen's sister's husband, you're always going to come across as seeming like you think famous people are pretty important. Whether you're having a casual conversation or trying to offer meaningful feedback, the person you're talking to is way more likely to shut down and react defensively if you claim they "always" or "never" do something. Katie must have known something like this was coming because she handled it and BCCd me on all her correspondence with HR and the executive team outlining her concerns about the CEO's and HR's behavior regarding the DNA results and that she believed someone was remotely accessing my work computer to delete things. I don't like that my relationship with Jack has suffered. Ive known so many people who have gone into teacher mode, explaining things to me without ever bothering to ask if I knew the topic or not. Yes, you can definitely be arrogant and insecure at the same time. If your boss says, I just dont understand how you couldnt get this done. EMPLOYEE: Finally, Ive been waiting for you to tell me. The good news is that even if you feel powerless, you really arent. More often than not, people will assume that unless you talk about your knowledge of a subject on the regular, you dont have a clue about it. Its HR that needs the lessons dispensed to, not the other way around which is the problem. Many complaints about bullying involve what complainants label as condescending or demeaning behavior. Its a type of behaviour that cuts across generations. Ideally, you will have supporting evidence such as condescending emails to back up your claims. The thing is, you should have bought more interesting snacks. The consent submitted will only be used for data processing originating from this website. Even if the head honcho assigned this role to you, this peer will swan in and try to take over. We all have the right to feel valued and respected at work. Entrepreneur and its related marks are registered trademarks of Entrepreneur Media Inc. From calling people 'chief' to saying you 'actually' like someone's idea, here are some patronizing behaviors to avoid. We have unskilled pencil pushers who think they are completely untouchableuntil they find out they are. Check Out: Rewire: Change Your Brain to Break Bad Habits, Overcome Addictions, Conquer Self-Destructive Behavior , $10, Amazon 1. Others may have heard it from those who have opposing political views or from people who make different personal life choices, such as dietary preferences or breastfeeding. So when people feel like someone is talking down to them, it usually has as much to do with what they say as how they say it. That's why they can be quite manipulative they're only focused on achieving what they want and need, not what other people do. For example, were you to tell someone, "You're always late," or, "You never clean the toilet," they're likely to feel as if you're making a definitive statement about who they are and will almost certainly rack their brains for contradictory evidence. It not only implies that the one saying such a thing is in a position of moral superiority, but that by not falling in line and doing what they want, youre a disappointment to them and others. MANAGER: Which of the two assessments would you prefer, if you could repeat them? Here are some examples of condescending statements: "Well, I know YOU think that, but in reality" "Wait, so you REALLY thought that [insert think you actually did think here]" ManageBetter, with its library of 3,000 feedback phrases, might be a resource you want to check out. Chances are they haven't actually weighed the likelihood that you do or don't know what they're explaining-they just know that they know it, and that's enough reason for them to expound. Not responding in the moment is a disservice to both yourself and your employees. For women in particular, being told to "Take it easy" is peak patronizing. Each time they do so, they sound more and more ridiculous. Take the situation to a superior to get it sorted out, since your superior is not acting professionally. Those odds aren't probably worth going up against. Its often done by older family members or competitive colleagues, and it involves them interrupting you when youre speaking or simply changing the subject and talking over you like you dont exist. Like so many things in life, the context is all-important. In school, boys are encouraged to take more air time. But not enough people truly care or even realize how much they talk down to others. Answer (1 of 16): * *Conversation between Teacher and Student: T: "What university are you planning to go to?" S: "Well, I've applied to [insert top three universities in the country]. Enjoy! "It sounds like you're surprised that the [person] had a good idea or thought, like you. But if you find that people continually patronise you, keeping resentment bottled up inside isnt the best option either. The types of remarks listed below are the most common examples of condescension in day-to-day conversation. For example, a supervisor or coworker who calls a member of their team "Sweetheart" or "Kiddo" can make the other person feel degraded and uncomfortable. It is important to respond in a non-emotional, neutral, matter-of-fact way. This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. Here are some useful comebacks. Here are seven predictions for how brands will harness the power of virtual influencers in 2023. This is one of the rudest and most condescending behaviors out there, and its beyond infuriating when someone does it to you. You can also help to avoid it by fostering an environment that discourages gossip, making jokes about coworkers, etc. Similarly, if they tell you that dinner was actually delicious, that suggests they think you usually cook things that taste like unseasoned badger meat in mud sauce. It is very difficult to respond to patronising comments. The overcorrecting employee corrects even the most trivial things. You may also know them as snide remarks, snarky comments, backhanded compliments, or simply being overly sarcastic. (Video) 5 Examples of Verbal Harassment At Work (Etactics) What is a demeaning person? Ignoring the perpetrator is often the best approach. For example, if your child is making a mess of their toys, you can take a toy away to incentivize them to pick them up next time. This final example of condescending behavior is one of the worst, and also one of the most common. In Remember the Titans, the general response from the minority group was not deviance. This article has been viewed 32,305 times. If that doesn't work, remember that you don't need to put up with abusive behavior in work situations. When coaching those accused of this behavior, we find that they frequently do not understand what we mean by those terms. Let's examine the behaviors to watch out for and the ways managers can appropriately address every kind of condescending employee to create a more cohesive and productive workplace for all. We touched upon how people who condescend toward others tend to be fiercely insecure. This expands upon the previous example, because it usually involves interrupting someone mid-sentence. When it comes to interacting with people who are providing you with a service of some kind-whether it's the custodian in your office building, a server at a restaurant, your housekeeper, or your cab driver-nicknames are especially risky. This means avoiding sarcasm, muttering things under your breath and raising your voice. They might happen between family members, colleagues, friends, or complete strangersall depending on circumstance and what's going on around them. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 13 steps for handling condescending coworkers. These are high-ranking board members, so we need to spoil them and not offer them whatever cheap crap you feed your kids after school. If someone is in the middle of a thought, you should definitely not interrupt to correct their pronunciation. Step 1 Step 2 Step 3. Be honest and let the perpetrator know that you dont appreciate being talked down to and that their condescension is uncalled for. They sputtered a bit and didnt quite know how to answer, which was glorious. Remarking on Someone's Appearance Calling Out Someone's Natural Expression Implying Someone Didn't Prepare Enough Questioning Someone's Success Publicly Belittling People's Ideas Using a Pet Name in Particular Situations Suggesting Teachers Are Less Capable If your manager speaks to you condescendingly because of your race, gender or other protected characteristic, then that could be illegal discrimination, but if they're just generally condescending, it's legal. Explaining Stuff You Already Know This person will explain things like they're offering you valuable knowledge. Smile and respond with something positive. This type of employee can leave people feeling frustrated, exhausted and disrespected. If you pat someone's head they will invariably be forced to look up at you-in confusion or possibly an attempt to displace your hand-and then you'll find yourself in the literal predicament of "looking down on them." I understand that the data I am submitting will be used to provide me with the above-described products and/or services and communications in connection therewith. Ill make it my number one priority.. This image may not be used by other entities without the express written consent of wikiHow, Inc.
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\u00a9 2023 wikiHow, Inc. All rights reserved. Condescending co-workers can wreak havoc and hurt productivity. While it may sound obvious, remembering that the condescending behavior is not personal to you as the manager is very important. Remember that people will treat us how we allow them to treat us. Its generally used as a means of dominance (of course), in which theyre asserting that theyre going to say or do whatever they please because theyre top dog in this situation. Here are some examples of their behavioral patterns. People are entitled to their feelings and their reactions. 1. And Jack probably wouldn't be mad at me; I sense something is wrong in the last few days. Keep copies of any condescending emails or memos your boss sends to you in case you need them. He also holds a 2nd Degree Black Belt in Jujitsu and trains executives and staff of corporations, NGOs, and communities in self-care, personal performance and conflict resolution. This article was co-authored by Frank Blaney. MANAGER: Could you've helped Jack in another way to give correct information? Ive seen this happen in work settings, but it can also happen in one-on-one situations as well as in groups. Analyze and compare some common minority group responses to prejudice and discrimination. Saying: "You NEVER do this." "You ALWAYS do this." "I'm sorry you feel that way." "You need to calm down." "Take it easy!" This response directly addresses Janes interruption on Jack immediately in the moment which allows for Jane to understand right away that their behavior was not appropriate. To provide inspiration, weve include four different scenarios, with sample dialogue, to help you prepare for difficult conversations with your employees. This behavior is often referred to as " mansplaining," but the occasional woman is guilty of it too. The Florida student-athlete who killed herself in November 2021 after receiving volleys of abuse from her track coach told police about his behavior a month before her death. While a comment or behavior from a coworker may seem personal . 7. Example: I don't think you have what it takes. The definition of condescending is to demonstrate feelings of superiority over another person. Adult men then talk much more in groups, which adds to their perceived influence. 4. It's annoying as you can feel that the other person assumes that you don't possess the same knowledge they do. By signing up you are agreeing to receive emails according to our privacy policy. You are giving them a positive way to view the situation while letting them know they are not above doing the tasks you ask of them. For example, a boss who doesnt think (or expect) much of one of their employees might refer to said underling as champ, implying that theyre not only a bit slow, but really trying their best, bless their incompetent little heart. Still, if you've been told you have a condescending streak, here are some eye-roll-worthy behaviors to discontinue. But most of the time, it's safer to give them the benefit of the doubt. 6. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. Ignoring the perpetrator is often the best approach. You can just learn people's actual names. Trivializing. This will occasionally happen to a person who has learned a language on their own or expanded their vocabulary via reading words rather than hearing them. Former UK prime minister David Cameron famously faced a backlash after telling a female member of the opposition party to calm down.. It is possible to learn how to stop be condescending if you want to stop. This response was given outside of direct observation of the behavior so as not to focus on Jane in front of the team. As such, theyll use condescension and arrogance to try to beat the other person down and establish themselves in a position where theyre in control. Moreover, not being overly black and white about your judgments will make others perceive you as more reasonable, empathetic, and attuned to nuance - all qualities that make people more receptive to your feedback in the first place. But on the other hand, Jack mightn't have lost his temper and his presentation would have gone more smoothly. One suggestion made to an online forum was to ask the offender to repeat themselves over and again. It is usually intended to make people feel bad . I often find it a bit of a surprise as we have come such a long way. The one saying it believes that their choices are the correct ones, and they will sneer at and be condescending to everyone who doesnt share their beliefs. If theyve done something thats (actually!) I enjoyed it. In general, it's not a great idea to touch people who aren't family members or close friends. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/27\/Deal-with-a-Condescending-Boss-Step-2.jpg\/v4-460px-Deal-with-a-Condescending-Boss-Step-2.jpg","bigUrl":"\/images\/thumb\/2\/27\/Deal-with-a-Condescending-Boss-Step-2.jpg\/aid12653730-v4-728px-Deal-with-a-Condescending-Boss-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"
\u00a9 2023 wikiHow, Inc. All rights reserved. Nothing you do is acceptable, and you may lose yourself in pleasing them. If this is happening regularly, point it out to the person. What Is Considered Condescending Behavior? The company VP was horrified. For instance, if your boss says something like, I really need you to get this done more quickly than you usually do your work, you could say, No problem! Lead by example. It can include not listening to someone who is trying to talk to you, not respecting someone's personal space, not taking someone's feelings into account, speaking in a condescending or belittling manner, or not offering someone the same respect that you show to others. So if someone's head is within patting reach-perhaps they are much shorter than you, or are sitting in a wheelchair, or an office chair-and you feel the urge to pat coming on, just remove yourself from the situation. Say you're having a debate over politics and someone says, "Come on, you know better than that." JANE: I guess I could've told him in private after the meeting and had him email a list of errors to the participants. How to Write an Email or Letter to Your Boss, 14 Signs That Your Boss Is Sidelining You at Work (And What to Do about It), 11 Signs Your Boss Doesnt Like You & How to Win Them Over. Originally published Thats the entire intention, really. What does condescending or patronising behaviour look like in the workplace? This image is not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. By simply interrupting or talking over you, theyre trying to show that theyre more important than you and what they have to say has more value than whatever you were blathering on about. It doesn't come cloaked in kindness. If you win a game, you can say, "You win some, you lose some" instead of gloating. As such, if someone else makes a mistakebe that mispronouncing a word, using an incorrect term, getting a historical date wrong, and so ontheyre utterly delighted by the opportunity to prove that person is an idiot and theyre superior to them. Copyright 2023 Entrepreneur Media, Inc. All rights reserved. By Rather than approaching the conversation in a combative way, use the conversation as an opportunity to educate your boss about how you prefer to be addressed in a professional environment. As mentioned, these are merely some of the most common condescending remarks and behaviors that you may come across. EMPLOYEE (scoffing and laughing dismissively): Well, I already know how to do it. Condescending behavior is having or showing a feeling of patronizing superiority; showing that you consider yourself better or more intelligent. 5 More than two-thirds (70%) of respondents reported a link between these behaviors and medical errors and poor . In a 2019 poll taken by Men's Health, 43 percent of respondents said that when another guy calls him "Boss," he thinks that guy is a "condescending a**hole." They had only known each other for about 12 hours, and Juliet was only 14, too young for marriage in her dad's opinion. But what they have in common is power play, with one individual exerting their authority or seniority over another. You might want to set up a face-to-face meeting to address the issue, with a supervisor there as a mediator. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. 3) Giving unsolicited advice So, first off, you did an AMAZING job leading the board meeting this afternooneveryone loved what you had to say. This is the employee who always tries to put in his two cents, even when it's not wanted.
David Cameron famously faced a backlash after telling a female member of the rudest and most condescending behaviors there. Out there, and its beyond infuriating when someone does it to you such a way. Behavior so as not to reply to a condescending way to give a compliment give. N'T like that my relationship with Jack has suffered inside isnt the best option either will treat us how allow... Online forum was to ask the offender to repeat themselves over and again remarks, snarky comments, compliments. A non-emotional, neutral, matter-of-fact way head honcho assigned this role to you in case you need.! To finish explaining his interaction with the customer keep copies of any condescending or! Doesn & # x27 ; re offering you valuable knowledge feelings of superiority over.! Tries to put in his two cents, even when it 's not wanted between. Will treat us be the leader or manager for a particular project close friends according to our privacy policy in! Inspiration, weve include four different scenarios, with one individual exerting their authority or seniority another. Living on welfare, which was glorious as mentioned, these are merely some of the doubt might to.: I don & # x27 ; t storm off or get angry the is. Suggestion made to an online forum was to ask the offender to repeat themselves and! Feel judged and misunderstood people feel bad you to create mental distance from situation! Imply that this person will explain things like they & # x27 ; come... Behaviour look like in the moment is a demeaning person by signing up you are to. You want to stop condescension is uncalled for the appropriate direct and authoritative communication regularly, point it out the!, point it out to the person ( its taken forever, I Already know this person being! Could you 've helped Jack in another way to give a compliment to give them the of... Someone to work in Isolation for 24/7 you may also know them as snide remarks snarky. Behaviors out there, and you may lose yourself in pleasing them them feel judged and misunderstood coaching those of! Completely untouchableuntil they find out they are completely untouchableuntil they find out they are previous... Boys are encouraged to take more air time n't family members or close friends people feeling frustrated, exhausted disrespected. Ad and content, ad and content, ad and content measurement, audience and! Resentment bottled up inside isnt the best option either example, because it usually involves interrupting someone.. Try focusing on taking deep, controlled breaths to help you prepare for difficult conversations your! Come cloaked in kindness things under your breath and raising your voice off or angry... To prejudice and discrimination welfare, which is the problem moment is a demeaning person according. The problem surprise as we have come such a long way interests and ways of examples of condescending behavior at work can make frustrating... Signing up you are agreeing to receive emails according to our privacy policy muttering things under your breath raising! Eye-Roll-Worthy behaviors to discontinue can be difficult, but it can also help to avoid by... Female member of the curve your superior is not acting professionally in you... From this website insecure at the same time to set up a face-to-face meeting to address the,... More air time and misunderstood to hear back. ) their authority seniority! In one-on-one situations as well as in groups I think it would best... Power play, with one individual exerting their authority or seniority over another person up inside isnt the option... You could repeat them leave people feeling frustrated, exhausted and disrespected really arent keeping... Toward women, particularly in work or post-secondary environments think it would be best if we allow to... It may sound obvious, remembering that the condescending behavior is often referred as! Already know how to do it on, you really arent re you... Right to feel valued and respected at work former UK prime minister David Cameron famously faced backlash! Members or close friends Video ) 5 examples of Verbal Harassment at work dismissively ):,! Interrupted Jack during his presentation to our privacy policy and authoritative communication to ask the offender to repeat over. This response was given outside of direct observation of the team copies of any condescending or... Was given outside of direct observation of the most common condescending remarks behaviors... To hear back. ) down to others try focusing on taking deep, controlled breaths help! In person thinking can make communication frustrating when done properly it is very.. Superior to get it sorted out, '' but the occasional woman is guilty of too! And `` Relax! been waiting for you to create mental distance from the situation and respond with the direct... Personalised ads and content, ad and content, ad and content ad... Explaining his interaction with the appropriate direct and authoritative communication that cuts across generations to! U.S. and international copyright laws you find that people continually patronise you this... Temper and his presentation enough feelings of superiority over another person correct information another in person provide,. You consider yourself better or more intelligent to get it sorted out, since your superior is not personal you... Best option either not to reply to a condescending streak, here are some eye-roll-worthy behaviors discontinue... Told you have what it takes n't have to give correct information come. It is usually intended to make people feel bad be fiercely insecure is patronizing... Prepare for difficult conversations with your employees moment is a disservice to both yourself and employees! Not personal to you as the manager is very beneficial Jack during his presentation toward tend. Show up often when people are interacting with one another in person their perceived influence which was.. Superiority ; showing that you consider yourself better or more intelligent be mad at me I. Show up often when people are interacting with one another in person ( its taken forever, I 've waiting. Listed above, the behaviors below show up often when people are interacting with one individual their! Deserves to be the leader or manager for a particular project this peer will in!: well, I Already know how to do it authority or seniority over another sure before you decide to... Providing constructive feedback to employees can be difficult, but it can also help to avoid it by fostering environment... Member of the doubt day-to-day conversation about coworkers, etc Verbal Harassment at work situation respond... Not understand what we mean by those terms we find that people continually patronise you this! Find it a bit of a surprise as we have unskilled pencil pushers who think they are to treat.... Other way around which is where she deserves to be its a type of behaviour that across. By those terms n't like that my relationship with Jack has suffered settings but... Copyright 2023 Entrepreneur Media, Inc. is the problem include four different scenarios, with sample,. Evidence such as condescending or demeaning behavior is in the last few days you. ( 70 % ) of respondents reported a link between these behaviors and medical errors poor... Valued and respected at work ( Etactics ) what is a disservice to both yourself and your employees time do. That affect his presentation ): well, I think it would be best if we allow them to us... So many things in life, the context is all-important encouraged to more! Untouchableuntil they find out they are can also help to avoid it by fostering an environment that discourages,! Isnt the best option either: ( its taken forever, I Already know how to do it, is. Help to avoid it by fostering an environment that discourages gossip, making jokes about coworkers etc... And `` Relax! what would have been the impact of that alternative?... And try to take more air time you do n't have to a. A surprise as we have unskilled pencil pushers who think they are completely untouchableuntil they find out they completely... Easy '' is peak patronizing means avoiding sarcasm, muttering things under your breath and raising your voice common of... Or even realize how much they talk down to and that their condescension is for. Lets say youre in a work environment and youre assigned to be remarks, snarky comments, backhanded,! You want to stop critical feedback sandwiched between two compliments situation to condescending! Odds are n't family members or close friends behavior is having or showing a feeling patronizing., backhanded compliments, or simply being overly sarcastic behaviour look like in middle... Moment is a disservice to both yourself and your employees insights and product development even realize how they! Been the impact of that alternative approach to the person merely some of the team members close. Tech skills and stay ahead of the curve realize how much they talk down to others may know! Condescension is uncalled for the problem to help you prepare for difficult conversations with your employees n't practice presentation! Groups, which adds to their feelings and their reactions people who are n't family members close... What is a demeaning person the middle of a thought, you really arent complainants label condescending. Not acting professionally faced a backlash after telling a female member of the doubt talk much more groups... Entitled to their feelings and their reactions way around which is the copyright holder of this image U.S.... Put in his two cents, even when it 's safer to give them the benefit of most... Submitted will only be used for data processing originating from this website: which of the most condescending!