Motto.should be.always book direct. We wish you a pleasant journey. Kind regards, Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. We also ensure all reviews are published without moderation. Tip for consumers:Use expedia or anyother reputable company. Which was well within my rights. Orbitz - Not available once I clicked through, but there were other car options available. The last person i spoke with was very helpful. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Anyone can write a Trustpilot review. Kind regards, Because I never responded to emails. Frequently asked questions. The Plan offers a lot of benefits allowing you to cover unexpected damages. Dear Juan,We apologize for the negative experience encountered.Records indicate that the outbound portion is used, hence, a partial refund for the reservation is possible only for the unused segments due to flight schedule change. Round-trip. Please email us at investigation@chatdeal.com Very helpful chat with Cheryl, personable and very clear. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. They are very clear and fast. Booked a ticket for my 40th birthday from DUB-LHR-MIA. I would recommend Norma any time, she is a great agent and she deserves to be recognized. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Highly recommend to STAY AWAY. Faithfully Yours,ChatDeal. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. Kind regards, 2023 Trustpilot, Inc. All rights reserved. We are glad that you loved our services. Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. I reluctantly booked through kayak via this company. Dear Harsha, ChatDeal Service Team, Dear Nana, We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. I purchased two tickets and travel insurance on Chatdeal. Tip for consumers:its not kayak. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Avoid at all cost. I will certainly be careful never to deal with ChatDeal again. Not a word of apology from the agent who, by the name of Shannon, is responsible for schedule change. And they left at O'Dark 30. Kind regards, Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? They do not let your cancel or able to change flights, Dear Margot, And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. 7.8 Boarding. Documents 2 . Chatdeal Service Team. We are glad you felt such a positive experience with our representatives. Don't ever book with Chatdeal. They need to revamp their operations plan. Follow us on Social Media to find out about latest updateson our progress. Service is difficult and lacking. We are happy you enjoyed our service and glad that you decided to share your experience by writing a review.Sincerely Yours,ChatDeal. I called them and spent 3.5 hours on hold before giving up. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if the airfare price drops for the exact itinerary. We are so glad you like his work! Even so, it can protect you and get you compensated if youre not able to go on a booked trip. I booked a trip to Australia in June of 2022. Contact us via chat support, please. The support bundle screen provides a list of all the classes of information that can be included in the support bundle. Procedure Never again! So far, no charges have shown up in our bank account. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. I got Support Bundle Plus for a round trip ticket to Europe. Chatdeal Team. @panos79 I'm in the same boat (google brought me here). Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati CHATDEAL IS BAD DEAL !!! As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. don't expect same service as kayak. So, 4 stars for not following up as promised but for finding an acceptable solution. 2023 Trustpilot A/S. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. He was extremely thorough in helping me complete my booking and answering all my questions. Chatdeal. BBB Business Profiles may not be reproduced for sales or promotional purposes. I definitely will go back to ChatDeal next time.. We value our customer's opinions and would like to thank you for bringing this to our attention. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. we'll be in touch soon. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. BBB Business Profiles generally cover a three-year reporting period. Please read the actual reviews of this company. They are a worthless part of the travel industry, Dear Valued Customer, Please email us at investigation@chatdeal.com We are glad you felt such a positive experience with our representative Sasha. What phene number i can use to call a customer service? Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. I bought the ticket with option support bundle. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. But the link contained in the text message couldn't open, so I was unable to see the change. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! BBB is here to help. 7.8 Comfort. Faithfully Yours, It goes against our guidelines to offer incentives for reviews. What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. I was sent instead to Chatdeal. Which I hav yet to be informed of from ChatDeal. Kind Regards,Chatdeal Service Team. Travel Protection Plan is an extra service option offered with a ticket during the booking process. ChatDeal Service Team, They gave us the runaround, literally calling everyone and no one claimed to know how to help, and we ended up losing over $1000. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. You won't be able to make any changes via online chat and will need to wait 24-48 hrs for someone to call you back for changes. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Michelle,Amazing feedback! I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Please email us at investigation@chatdeal.com This is a scam! Also, if you spend your money on travel protection plan, DON'T! This is the first time we've used this service and it is really remarkable. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Dear Jenny, Faithfully Yours,Chatdeal Team. 7.9. Frequently asked questions. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Booked via Kayak but apparently that was Chatdeal. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Here are 8 tips for writing great reviews. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. price over the last 2 weeks) Your request was received and Fly from Timisoara on TAROM, Lufthansa and more. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Their support is TERRIBLE. Chatdeal never responded to my refund request. i can't find my ticket for 4/25/2022 which is coming up, Hi, i would like to know, how come when i am trying to check in online they can't find my information? Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. Not a happy customer, Dear Diana, In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. The itinerary is booked and our extended layover is in one of the worlds best airports. In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. Would you please provide us with more details, such as booking ID or ticket confirmation?We would appreciate it if you could email us at investigation@chatdeal.com to find out about your recent experience. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. (888) 839-0189. But, I don't have a written confirmation that it is canceled. Tip for consumers:Use the service at your own risk. Chatdeal. Yours sincerely,Chatdeal Team, Horrible experience. They will say they will call you back but they will not. Please contact us at investigation@chatdeal.com so we can get this sorted. Two thumbs up. What a complete joke of an experience. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. And they left at O'Dark 30. Chatdeal Team. Thanks guys! Best flights for your dream destination. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Book easily, Fly anywhere! Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). International Association of Better Business Bureaus. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. We had to cancel within 24 hrs of making the booking, so we should've been able to get immediate refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Go direct to your airline to purchase tickets. Please make sure to search or browse the knowledge base before submitting your question. Exceptional Customer Support! Faithfully Yours,Chatdeal Team. Here are 8 tips for writing great reviews. It's probably one person hired by Kayak to scam travellers. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Cant believe that KAYAK does business with Chatdeal. Our agent Jenny, is always super helpful and clear. Companies can ask for reviews via automatic invitations. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. In regards to your booking, we would like to apologize for the lack of follow up from our side. We hope to serve you in the future under better circumstances. She was prompt in her responses and seemed to care about my dilemma. Found out about cancellation by checking directly with airline. So what can i do ? Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. I just my trip will go well. I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. Dear Florin,Thank you for such a wonderful review! This is defined in a YAML file. I purchased two tickets and travel insurance on Chatdeal. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Marrakech Good to know Best time to beat the crowds with an average 22% drop in price. Well automatically check for price drops 72 hours after you book. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. Dear Loic,Your review is very concerning to us. I waited another 3.5 hours to be booked on a flight with the agents continually telling me they were waiting on the airline. Faithfully yours,ChatDeal Team. Dear Ally,Thank you for taking the time to share your thoughts and feedback with us. Kayak - $216.40. It sucks! Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. We use dedicated people and clever technology to safeguard our platform. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Helped me with my itinerary. Price Drop Protection is a service offered in addition to the ticket, which provides you with an opportunity to save money if . If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. A technical error has occured. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. I've still got the chat box open but she is not writing me back. Your review is very concerning to us. I have contacted them several times for a simple change due to flight cancellation on the airline's part. He was understanding and very communicative. I was helped by Raavi who was both helpful and incredibly patient. Here are 8 tips for writing great reviews. Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Back to Help & Customer Service Special Services. Enzo made the experience great. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. What is a Support Bundle, and why should I opt for it. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Find flights to Bucharest from $82. Kind Regards,Chatdeal Team. Booked our flights just over 24 hours ago, and paid ($100) for their support package. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Back to Help & Customer Service Frequently asked questions. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Special Services 4 . The answer you are looking for may already be there. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries.